Velo IBIKE Montréal
2101 Rue Rachel Est
H2H 1R1 Montréal
Canada
Frequently asked questions
Bike repair
Do you repair bicycles?
Yes.
Do you repair electric bikes?
We commit to carrying out repairs on the electric bikes that we have sold. For other bikes, repairs are done on a case-by-case basis and only for mechanical issues unrelated to the electronic system.
Should I make an appointment?
No. You come with your bike, we will take it, and repair it in turn.
What are the repair timeframes?
Between 2 and 4 days on average, depending on our workload. Expect a call and an email from us to notify you when the bike is ready.
What are your tune-up services?
We offer three different and incremental tuning packages:
Tiluxe Tune-Up ($75):
Adjustment of brakes and gears
Bike cleaning
Bolt tightening
Chain lubrication
Tire inflation
Deluxe Tune-Up ($140):
Tiluxe Tune-Up
Complete disassembly and cleaning of the drivetrain (chain, cassette, crankset, derailleurs)
Wheel alignment and cleaning
Groluxe Tune-Up ($280):
Deluxe Tune-Up
Complete disassembly, cleaning, greasing, and reassembly of the bike
In all cases, we will contact you if there are any unforeseen issues or parts that need replacing.
